Analisis Faktor Yang Berhubungan Dengan Kepuasan Pasien Rawat Inap Di RSUD Kota Makassar

One of the health services that has a very important role in providing
health services to the community is a hospital. The purpose of this study
was to determine what factors were related to the satisfaction of inpatients
at Makassar City Hospital.
This study uses a quantitative method with a cross sectional approach
(anas slowly). population is all inpatients of Makassar City Hospital. A
sample of 250 people. As for the sampling procedure is to use accidental
sampling technique. Data were analyzed using cli / squam analysis and
logistic regression.
The results showed that responsiveness (p = 0.045), assurance \ 0.Q02),
tangible (0.004), empha fy (0.000), and mabitity (0.011) had a relationship
with inpatient satisfaction at Makassar City Hospital. Based on the results
of the logistical test simultaneously, it was found that reliability (Exp.B-
9.91718) was the variable most related to the satisfaction of inpatients at
Makassar City Hospital.
Keywords: reliability, patient satisfaction, and hospitalization.