Analisis Efektivitas Kinerja Pegawai Terhadap Peningkatan Kualitas Pelayanan Publik Pada Kantor Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu Tenaga Kerja Transmigrasi (DPMPTSPNAKERTRANS) Kabupaten Takalar

The performance of Civil Servants often gets the spotlight from
various circles. In fact, various mass media almost every day report about
the poor performance of employees. The purpose of this study was to
analyze the effectiveness of employee performance and service quality of
employees at the Office of the Office of Investment, One Stop Service,
Manpower and Transmigration in Takalar Regency.
This type of research is descriptive qualitative. This research was
conducted at the Office of the Office of Investment, One Stop Service,
Manpower and Transmigration, Takalar Regency. There were 10 informants
in this study. Data collection techniques were carried out through
observation, interviews, and documentation review.
The results show that employee performance has not been effective
in improving service quality because of the lack of employee cooperation in
carrying out their work, the lack of resources, and the lack of daily leadership
supervision. Furthermore, the services provided to the community have not
been of good quality because employees have not been able to provide
services that are in accordance with community expectations. Thus, it can
be suggested that leaders further increase their role in the development of
their employees. The need for leaders and subordinates to identify
community expectations related to the services that will be provided to the
community so that their expectations are fulfilled.
Keywords: Performance Effectiveness, Public Service, Service Quality