Analisis Kualitas Pelayanan Kartu Indonesia Sehat (KIS) Terhadap Pelayanan Gigi dan Mulut di Pusat Pelayanan Gigi dan Mulut (PPKGM) Makassar

The Healthy Indonesia Card (KIS) is an extension of the National Health Insurance
(JKN) which is run by BPJS Health. This KIS is intended for underprivileged people who
should be included in the Contribution Assistance Beneficiary (PBI) participants in BPJS
Health but have not been reached.
This research aimed to determine the quality of the Health Indonesia Card (KIS)
service for dental and oral services at the Makassar Dental and Oral Service Center (PPKGM).
This research is a descriptive analytic study using a cross sectional (transverse) approach.
The population in this reseaech were all patients with the Healthy Indonesia Card
(KIS) at the Dental and Oral Service Center (PPKGM) Makassar at 80 people. The large
number of samples conducted based on purposive sampling technique. The researcher took a
sample of one non-random sampling technique where the researcher determines the sampling
required by 35 people in the patient.
The results of the research based on statistical analysis indicated the probability value
(p = 0.008), (p = 0.045), (p = 0.027), which means if the value (p = 0.011) < a 0.05, (p = 0.045)
) < a 0.05, and (p = 0.027) < a 0.05 then, Ho is rejected and Ha is accepted, which means that
there is a relationship between service quality and dental and oral services at the Dental and
Oral Service Center (PPKGM) Makassar.
Keywords: Service Quality, Attitude and Satisfaction