Pengaruh Responsiveness Terhadap Kualitas Pelayanan Kesehatan Di Puskesmas Malili Kabupaten Luwu Timur

Increasing access to health services by paying attention to equity and
quality in encouraging promotive and preventive efforts towards a healthy
society is a process of increasing Indonesia's human resources.
Responsiveness is a non-medical aspect that has a broad and dynamic
scope but greatly determines the quality of health services. Responsive
services are the hallmark of the new public service, because this is a
measure of how capable a service is in meeting the needs of its patients.
This type of research is cross sectional with a qualitative approach. While
the research method is linear regression with T and F tests. The research
population is all outpatients at the Malili Health Center, East Luwu City 2021.
The results of the study explained that hospitality (ρ = 0.326),
communication (ρ = 0.582) and comfort (ρ = 0.871 ) did not have a
significant effect on the quality of health services at the Malili Health Center,
East Luwu Regency, while the length of waiting time (ρ = 0, 00 ) and the
involvement of patients in making decisions (ρ = 0.03) have a significant
influence on the quality of health services at the Malili Health Center, East
Luwu Regency. Patient involvement in making decisions has a more
dominant influence than the length of waiting time with a value of = 0.83
Keywords: Responsiveness, quality of service, health center