Analisis Faktor Kualitas Pelayanan Terhadap Kepuasan Kerja Perawat di Wilah Kerja Puskesmas Balangnipa Kecamatan Sinjai Utara kabupaten Sinjai

Nurses have an important role and are the key to the quality of health services
because the nursing profession provides direct service to patients 24 hours a day. If the
quality of nurse service is good then the level of patient satisfaction will increase. The
purpose of this research is to analyze the service quality factors on nurse job satisfaction in
terms of direct evidence, nurse reliability, nurse responsiveness, nurse assurance, nurse
empathy and to analyze which variables are most related to nurse job satisfaction in the
work area of the Balangnipa Health Center, District North Sinjai, Sinjai district. The
research method used is a quantitative research method with an analytical approach. The
research design for this study was a cross sectional study. Data collection was carried out
using a questionnaire and an observation approach. The results of the study show that there
is a relationship between direct evidence, reliability, responsiveness, assurance, and
empathy of nurses with nurse job satisfaction in the Balangnipa Health Center work area,
North Sinjai District, Sinjai Regency. While the interrelated variables are direct evidence
with the results of logistic regression analysis with a ρ value = 0.024, which means ρ Value
<0.025. Based on the results of the analysis and conclusions in the discussion chapter, the
authors submit suggestions to the Puskesmas management in order to improve facilities
and infrastructure so as to facilitate and provide comfort to health workers, pay more
attention to the welfare of health workers (Nurses) in terms of work safety and the
incentives provided , placing nurses in the workspace according to their abilities,
knowledge and skills by means of competency tests once a year, efforts are needed to
increase appreciation and recognition by giving appreciation to outstanding nurses as a
sense of appreciation given by the Health Center for their work. In addition, it is hoped that
the results of this research can be used as scientific information to be used in the field of
nursing, especially those related to service quality on nurse satisfaction. It is hoped that
future researchers will develop another research design based on nurse job satisfaction by
adding other variables that may be related which have not been examined at this time.
Keywords: Nurse satisfaction, quality service