Pengaruh Kinerja Pegawai dan Kualitas Pelayanan terhadap Kepuasan Pasien pada UPTD (Unit Pelaksana Teknis Daerah) Puskesmas Ponrang Kecamatan Ponrang Kabupaten Luwu Provinsi Sulawesi Selatan

This study aims to determine the effect of employee performance
and service quality on patient satisfaction of RTIU (Regional Technical
Implementation Unit) Ponrang Health Center, Ponrang District, Luwu
Regency, South Sulawesi Province, partially and simultaneously and to
see more dominant variables that influence patient satisfaction in RTIU
(Regional Technical Implementation Unit) Ponrang Health Center,
Ponrang District, Luwu Regency, South Sulawesi Province. Data obtained
through field research and library research. Field research includes
observations, interviews and documentation.
The study was conducted on 58 respondents. The data obtained
were analyzed using quantitative descriptive analysis methods, multiple
regression analysis, hypothesis testing both partial test (T test) and
simultaneous test (F test) and determination test (R2). The results of the
analysis showed that partially and simultaneously, employee performance
and service quality variables had a positive and significant effect on
patient satisfaction in the RTIU (Regional Technical Implementation Unit)
Ponrang Health Center, Ponrang District, Luwu Regency, South Sulawesi
Province. The most dominant factor affecting patient satisfaction RTIU
(Regional Technical Implementation Unit) Ponrang Health Center,
Ponrang District, Luwu Regency, South Sulawesi Province is the variable
quality of service. This can be seen from the tcount value of service quality
variable 5.685 is greater than the tcount value of 1.258 employee
performance. In the determination of employee performance variables and
service quality contributed to patient satisfaction RTIU (Regional Technical
Implementation Unit) Ponrang Health Center, Ponrang District, Luwu
Regency, South Sulawesi Province by 49.8%.
Keywords : Employee performance, service quality and patient
satisfaction